Forced positivity can be (and usually is) toxic to a work environment. Leaders who care about their team and their organization’s performance don’t fake it. Positive engagement only results from compassion.
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You’re Going to Piss Off a Customer
If you own a business, you will, inevitably piss off a customer. How should you respond when you do?
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What it Takes to Benefit from “Good” Advice
A simple practice for sifting through the background noise and choosing the 1-2% of advice that helps your business.
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Accounting for Normal People
Space flight, computers, open-heart surgery, Starbucks … all invented in the last hundred years. How crazy is it that no one has come up with a better way to record cashflow in over half a millennium?
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The Difference Between Sales & Marketing is Bigger than Words
The thing to know about both sales and marketing is that one supports the other. Learn the critical elements every business needs to master to perform both of these functions well.
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The Most Important Rule of Hiring
Hiring new employees doesn’t have to be so tough. There is one hiring tactic that always works, regardless of labor market conditions.
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Grow Your Business With Just 3 Numbers
An easy how-to guide for using the financial statement to help grow your business. Understand the numbers that make up your profit.
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A Reignited Belief in Collaboration
The Nasa/ SpaceX manned spaceflight program offers a new model for collaboration that we can all apply to our business. I’m grateful for this real-life lesson on how to work better together.
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Running a Business at Altitude
Every business owner experiences growth in stages. Sometimes, we even repeat stages as our businesses are buffeted by external forces in the economy. I discovered an analogy that can help you orient yourself when you’re not sure of what to do next.
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Is it Safe to Come Out Yet?
Uncertain about how to restart your business? Instead of waiting for positive signs, use this method to manage risk.
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