Forced positivity can be (and usually is) toxic to a work environment. Leaders who care about their team and their organization’s performance don’t fake it. Positive engagement only results from compassion.
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You’re Going to Piss Off a Customer
If you own a business, you will, inevitably piss off a customer. How should you respond when you do?
Continue ReadingOn Choosing What to Outsource
It seems that nearly every part of a business’ operation can be outsourced. There are companies that provide sales, accounting, shipping, and even manufacturing to small businesses. What are the general rules for determining whether to outsource part of my business?
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What it Takes to Benefit from “Good” Advice
A simple practice for sifting through the background noise and choosing the 1-2% of advice that helps your business.
Continue ReadingOn Hiring Your First Employee
I’m ready to hire my first real employee. I’ve been building my business alone up to this point, and it’s become busy enough for me to get help. What do I need to know before I hire?
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Accounting for Normal People
Space flight, computers, open-heart surgery, Starbucks … all invented in the last hundred years. How crazy is it that no one has come up with a better way to record cashflow in over half a millennium?
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The Difference Between Sales & Marketing is Bigger than Words
The thing to know about both sales and marketing is that one supports the other. Learn the critical elements every business needs to master to perform both of these functions well.
Continue ReadingOn Choosing How to Invest in Sales Growth
Advertising or Salespeople? I have a limited amount of capital for growing sales in my business – should I put it into paid advertising or hire employees to sell?
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The Most Important Rule of Hiring
Hiring new employees doesn’t have to be so tough. There is one hiring tactic that always works, regardless of labor market conditions.
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Grow Your Business With Just 3 Numbers
An easy how-to guide for using the financial statement to help grow your business. Understand the numbers that make up your profit.
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